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Resettling in Poland

As a company with more than 14,000 Ukrainian team members, EPAM understands the challenges faced by millions of people across Ukraine, including the many who have been forced to leave the country. Our teams on the ground and around the world have been doing everything possible to support our Ukrainian colleagues and their families. Their safety is our top priority. 

In supporting our colleagues, we have collected a vast amount of information about arriving and resettling in a new country, either temporarily or permanently. We are now sharing it here in the hope it could be valuable to you or someone you know.

Please note that the information is subject to change at any given time due to rapidly changing circumstances.



Ukrainian nationals may enter Poland with: 

  • Biometric foreign passport
  • National or Schengen visa
  • Without a visa or a passport – in such a case, 15 days of legal stay might be provided

Ukrainian nationals coming from countries other than Ukraine may enter Poland with:

  • Biometric foreign passport 
  • With national or Schengen visa, including Humanitarian and Poland Business Harbour (PBH) visa with free access to the labor market 


Special regulation for Ukrainian nationals fleeing from Ukraine to Poland was issued by the Polish Parliament in the Act of 12 March 2022. It applies to individuals of Ukrainian citizenship who lived in Ukraine and entered Poland after February 24, 2022 from Ukraine (directly or indirectly). 

To be granted benefits from the Act of 12 March, individuals need to register their stay by applying for a PESEL number. If their entrance to Poland was registered by the Polish Border Guard – staying is considered to be legal already. However, it is worth individuals verifying their status with the local authorities.

The benefits of the Act of 12 March include:

  • Legal stay in Poland: legal stay in Poland for 18 months, starting from February 24, 2022. To be granted a legal stay for 18 months, a person needs to present proof of the arrival in Poland (this includes a passport stamp) issued by Polish Border Guards and verified in proper Urząd Miasta (Town Hall) or Urząd Gminy (Municipal Office) within 90 days of arrival.
  • Access to public benefits: including access to the public healthcare system, medical services, “e-receipt” (electronic prescriptions from doctors), the possibility to create a secure digital identity (profil Zaufany), and to get a unique identity document as part of the Obywatel application.
  • Ability to work and run a business: this includes access to the Polish labor market. Additionally, they can conduct private entrepreneurship (jednoosobowa działalność gospodarcza) in Poland. It is necessary to register all entrepreneurships in Poland. 

How to apply for a PESEL number?

The application for granting a PESEL number to a citizen of Ukraine must be submitted in a County Hall “Urząd Gminy” or Town Hall “Urząd Miasta”.  

  1. Fill out the PESEL form for you and for your family members who came to Poland.
  2. Prepare a document with a photo confirming your identity such as: passport, ID Card, Pole's Card, or any other document enabling identification.
  3. Take a photo (the same requirements as for visa or passport), note that Urząd Gminy or Urząd Miasta may provide the possibility of taking such photo free of charge.
  4. Submit the application in the nearest Urząd Miasta or Urząd Gminy.

To find the nearest Urząd Miasta or Urząd Gminy use this search tool: https://www.gov.pl/web/gov/sprawdz-gdzie-zalatwisz-swoja-sprawe

Get the form - https://www.gov.pl/attachment/a7e7c9ea-e6d9-41e8-a6a1-1a7452cef242


If you are arriving on your own and you need immediate assistance, please go to one of the reception points

City Address Link


Palac Suchodolskich Gminny Osrodek Kultury i Turystyki, ul. Parkowa 5, 22-175 Dorohusk Map
Dothbyczow Przygraniczne Centrum Kultury i Rekreacji, ul. Spotdzielcza 8, 22 - 540 Dothbyczow Map
Horodto Zespot Szkot w Horodle, ul. Pitsudskiego 58, 22 - 523 Horodto Map
Lubycza Krolewska Skola Podstawowa w Lubyczy Krolewskiej (zaplecze hali sportowej), ul. Jana III Sobieskiego 5, 22 - 680 Lubycza Krolewska Map
Korczow Swietlica, Korczowa 155 37-552 Korczowa Map
Medyka Hala sportowa - Medyka 285, 37-732 Medyka Map
Krowica Sama Szkola Podstawowa w m. Krowica Sama 183, 37-625 Krowica Sama Map
Ustrzyki Dolne Była Szkola Podstawowa w Lodynie,  Lodyna 41, 38-700 Ustrzyki DolneM Map
Warszawa Jagiellonska 57, 03-301 Warszawa, Polska. Map





Leaflets/Posters to print


Main Railway Station (at the entrance to the fourth platform from the ticket offices)

Round-the-clock hotline: +48 12 210 20 02 

From Monday to Friday from 8:00 a.m. to 4:00 p.m. - helpline for foreigners on the legalization of stay and work: +48 12 210 2020

Emergency Information Line 



Railway Station Wroclaw Główny, Wroclaw 105 Piłsudskiego


  • +48 477 217 575
  • +48 74 721 75 75

Registration Center



Temporary Railway Station Gdańsk Główny (next to the renovated main station building), Gdańsk, Podwale Grodzkie 1

Hotline: +48 734 117 307

Registration Center



Dworzec Wschodni (main hall), Warsaw, 20 Kijowska str.

Hotline: 987

Help for Ukrainian Citizens



Dworzec Zachodni (Passenger Service Point), Warsaw al. Jerozolimskie 142


Pałac Kultury i Nauki (entrance from the Central Railway Station, in the courtyard), Warsaw Plac Defilad 1


Łódź Fabryczna Railway Station (behind the ticket offices on the way to the platforms), Łódź


Łódź Kaliska Railway Station (main hall between the ticket offices and the exit to the platforms),Łódź




Railway Station, Bialystok str. Kolejowa 9




Main Railway Station, Bydgoszcz, 7 Zygmunta Augusta

Hotline (Ukrainian and Russian) 
open from Monday to Friday from 7:00 to 22:00
+48 52 349 74 61, +48 52 349 78 02

Hotline (Polish language) open around the clock
 +48 52 587 27 71



Railway Station, Lublin pl. Dworcowy 1

Hotline open daily (from 7.00 a.m. to 6.00 p.m.) 

  • +48 692 268 717, 
  • +48 883 849 598
  • +48 692 476 823x




Railway Station Chelm

Hotline open daily (7am-6pm):

  • +48 692 268 717, +48 883 849 598
  • 24/7 hotline: +48 692 476 823
    24/7 hotline: +48 47 721 75 75



Railway Station (waiting room), Gorzów Wielkopolski 1 Dworcowa.

Hotline: +48 95 785 18 59



Railway Station (main hall), Zielona Gora

Hotline: +48 95 785 18 59




Hotline: +48 800 100 990



Railway station (main hall at the ticket offices), 

Hotline: +48 32 606 32 32 (Mondays, Wednesdays, Thursdays and Fridays – from 7.30 to 15.30, Tuesdays – from 7.30 to 18.00)



Bus Station, Kielce 12 Czarnowska 




Railway Station (hall), Olsztyn plac Konstytucji 3 Maja 1




Railway Station Poznań Główny (level 1, opposite to the ticket offices), Poznań 2 Dworcowa Street

Hotline (active from February 28): +48 61 850 87 77 (from 8 a.m. to 8 p.m.)



Railway Station (main hall), Szczecin 2 Krzysztofa Kolumba 

Hotline: +48 91 430 30 33



Dworzec PKP/PKS, pl. Dworcowy 1




According to Polish law, travelers coming from Ukraine do not need SARS-CoV-2 tests.




In Przemysl, you can take an IC or TLK train to Krakow/the other Polish city. Passengers with a Ukrainian passport or ID card are exempt from rail ticket changes in Poland.


Trains, trams and buses in cities like Krakow, Wroclaw, Poznan, Krakow, Szczecin, Tricity (Gdansk, Gdynia, Sopot), Lodz and Warsaw are free.

Polish Railway 

Check free train details

For trains marked  TLK, IC, KM, KW, KS, ZTM, SKM, KD, Arriva, Polregio and ŁKA, free tickets are distributed at train stations in Poland. 

Free Buses: Lublin PKS,  Łódź Kaliska PKS, Krakow MDA, Poznan PKS, Wroclaw PKS

 FLIXBUS - free transportation via Flixbus.

To use public transport for free you need to present your passport (with a stamp showing your border crossing date) or other document confirming your Ukrainian citizenship.

Transportation in big cities

JAK DOJADE - portal and phone app where you will find an easy way to get from location A to location B. All you need is to choose the city, add an address, and the portal will find the easiest route. It will provide you with a map to locate your bus/ train/ tram stop with no problem. Available in Polish and English. 

PKP - Polish State Railways - find the best train connection and buy tickets. Available in Polish, English, Russian and German. 


Driving services are also available in Poland. Additionally, with Bolt, you can easily rent electric scooters and order food with Uber. 

Car Insurance

PZU Insurance Provider has decided to finance the cost of 30-day motor third-party liability insurance for cars of Ukrainian citizens.

Detailed information is available at: +48 22 505 15 63, Monday to Friday between 7:00a.m. and 9:00 p.m. and on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m.

The hotline is operated in Ukrainian. 

ERGO Hestia insurance

Free of charge insurance will be provided for those coming from Ukraine, and it will be valid for 30 days.

The helpline is available at +48 58 766 34 04, operates 24/7, and is staffed by Polish and Ukrainian speakers.




It is possible to buy prescription medication in Polish pharmacies. Additionally, a pharmacist can also write a prescription if medically necessary. Please bring your identification document and help the pharmacist with translation, if needed. 


All you need to get a prescription is your passport number.


Dentysci Ukrainie is a service where you will find dental care, free of charge. Their website provides information in Ukrainian and an interactive map of all the clinics.


It is possible to receive a COVID-19 vaccination in Poland. To receive one, you must first obtain a referral from a family doctor. Please see more information here: https://www.gov.pl/web/szczepimysie/e-skierowanie-na-szczepienie-dla-cudzoziemcow or try directly one of the vaccination centers.


Free psychological helplines:

Free helplines

Contact details 





HELP Psychotherapy Center

tel. 720 826 806 and 790 626 806




Polish Migration Forum

tel. 669 981 038,  the telephone works on Mondays from 4:00 p.m. to 8:00 p.m. on Wednesdays from 10:00 a.m. to 2:00 p.m. and on Fridays from 2:00 p.m. to 6:00 p.m.





Damian Medical Center

tel. +22 566 22 27, from March 1 the telephone is available 7 days a week from 8:00 a.m. to 8:00 p.m.





Crisis Intervention Center in Krakow

tel. 12 421 92 82 - people in need of support can also benefit from psychological assistance directly at the Center's headquarters at ul. Radziwillowska 8b in Krakow





Foundation for Psychological Assistance and Social Education Together

registration by phone: +48 733 563 311 and e-mail: [email protected]





Psychological Harbour

tel. 533 300 999, e-mail:  [email protected], online or stationary meetings in Warsaw





Children's Helpline of the Ombudsman for Children

tel. 800 12 12 12





CALMA Therapy Clinic

the assistance in person in Gdansk, by phone or online, also psychiatric consultations with a prescription for the necessary drugs, telephone: +48 660 198 321 (Mon-Fri 9:00 a.m. to 8:00 p.m.), e-mail: [email protected]






Ukraine citizens can use the Polish National Healthcare system, including a family doctor, a specialist clinic, or a hospital, free of charge. 

This applies to all Ukrainian citizens who have a certificate issued by the Polish Border Guards or a passport stamp in the travel document. See more here.

Zapytaj lekarza - "Ask a doctor" service

On-line consultation with doctors in Ukrainian, free of charge. Get advice, prescriptions, medication. 

Free medical care

Consultations for people from Ukraine are free.



Below are the banks in Poland


  • Passport / UA ID Card / Visa (D or C) / Residence Card / Temporary Identity certificate
  • Statement on crossing the border after February 23, 2022

No fees until 31 May 22

Check locations

Getin Bank 

  • Passport / Residence Card
  • Individual Tax Payer Number

No fees until 31 May 22

Check locations


  • Passport / Polish or Schengen visa / Temporary residence card
  •  Statement on crossing the border after February 23, 2022 

No fees for 12 months

Check locations


  • Residential address
  • Polish Phone number

No fees for 12 months

Waived fee for a quick transfer to Kredobank and for ordering a foreign transfer to any bank in Ukraine.

Check locations

Credit Agricole 

  • Passport
  • Tax ID

No fees

Check locations

BNP Paribas

Please check the website for more details

No fees for 12 months

Check locations



Pupils from Ukraine in the age of compulsory schooling (7-18 years of age) will be admitted to public schools and provided with care and education. Admission to schools is possible during the entire school year. The determination of which level of education will be continued is based on the sum of completed years of schooling abroad.

The admission of students coming from abroad is regulated at the statutory level. The legal basis of the student's stay in Poland is not essential in this process.

Foreigners who do not speak Polish can participate in additional classes in the Polish language.

Helping Ukrainian IT Professionals Find Work Opportunities with EPAM in Poland

As a company with more than 14,000 Ukrainian team members, EPAM understands the challenges faced by millions of Ukrainians, and the hurdles ahead. If looking for your next work opportunity is one of them, we are ready to support you.



Here are free translation helplines:

  • +48 663 656 424
  • +48 505 483 177
  • +48 693 706 200
  • +48 796 446 032
  • +48 571 274 471


If you want a Polish phone number, SIM cards are available at most convenience stores, e.g., Zabka. You must register the card using your ID number or passport number – you can do this either in stores or at the provider’s location (Play, Orange, etc.). Additionally, cards are being distributed for free at the reception points. The representatives will help you set it up.

Example of offers available:

T-mobile offers a special bundle of 300 free minutes (redeemable for SMS) to Ukraine, 10 free gigabytes, and a 100-day extended account validity.

Orange Flex (prepaid) get Orange Flex APP. Users gain access to a package of international calls to Ukraine: 100 minutes for 30 days, 0 PLN. Enter the code UKRAINA in your Flex application.



  • 112 - Emergency hotline
  • 999 - Emergency medical Services
  • 986 - Municipal Police
  • 997 – Police
  • 998 - Fire brigade
  • 991 - Energy Emergency
  • 992 - Gas Emergency
  • 994 - Water Emergency Service


  • Polish Radio
    Polish Radio Program 1 (224 kHz) broadcasts services in Ukrainian daily after 10.00 and 17.00, and Program 3 - at 10.30, 14.30 and 18.30. Information is prepared and presented by journalists from the Ukrainian section of Polish Radio Abroad.
  • RMF Ukraine
    RMF Ukraine is a radio station aimed at refugees fleeing war in Ukraine. The program is broadcast around the clock with special information services, providing in Ukrainian and English important and useful information for refugees.
  • Radio Rzeszow - news in Ukrainian are broadcast Monday through Friday at 9:00, 12:00, 16:00 and 18:00.
  • Radio PiK - three-minute news in Ukrainian can be listened daily after the 12 o'clock news.
  • Radio Katowice - news in Ukrainian at 8:00, 16:00, 17.30 and 22.00.
  • Radio Olsztyn - broadcasts available at 99.6 MHz, Monday to Friday at 10.50-11.00 and 18.10-18.30 and on Saturdays. A half-hour magazine "From Sunday to Sunday" in Ukrainian appears every Sunday at 8.30pm.
  • Radio Kielce - information in Ukrainian can be listened to at 12, 16 and 19:00.
  • Radio Opole - news in Ukrainian are broadcast daily at 10.32, 12.32 and 15.32.
  • Radio Wroclaw - broadcasts news in Ukrainian at 9 am and 3 pm.
  • Radio Gdansk - daily news service in Ukrainian 'Wiadomości Ukraińskie' at 10:07 and 17:07. The news are prepared by journalists from Ukraine.
  • Radio Koszalin - news in Ukrainian is presented after 12:00.
  • Radio Szczecin - news in Ukrainian are presented on weekdays at 10:00 and 16:00 o'clock, and at weekends at 13:00


Other helpful websites:

Click ANOTHER Country to Read Our Latest Information and Updates

Please note that the information is subject to change at any given time due to rapidly changing circumstances.
Information varies by country.
Information for additional countries will be listed soon.


All information provided on this website directly by EPAM or its affiliates or employees is deemed reliable at the time of posting but is not guaranteed to be accurate. None of the information provided on this website by third-parties is verified for accuracy. None of the information provided on this website constitutes legal advice, medical advice, or immigration advice and is provided solely for your information and to assist you to locate resources where you can obtain such advice. EPAM is not responsible for the content provided by third parties, the security of third party websites or links to those websites, or any typographical errors, misinformation, or misprints. Some third party websites linked to from this website are not secure and any information transmitted by you to the third party website can be intercepted and read. You should use such third party websites with caution and should not provide any information, including credentials or login information, to unsecure websites. All information is subject to change and EPAM is under no obligation to update information if it changes. Information is provided for personal, non-commercial use and may not be used for any other purpose.

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