ENGLISH | УКРАЇНСЬКА
Resettling in Poland
As a company with more than 14,000 Ukrainian team members, EPAM understands the challenges faced by millions of people across Ukraine, including the many who have been forced to leave the country. Our teams on the ground and around the world have been doing everything possible to support our Ukrainian colleagues and their families. Their safety is our top priority.
In supporting our colleagues, we have collected a vast amount of information about arriving and resettling in a new country, either temporarily or permanently. We are now sharing it here in the hope it could be valuable to you or someone you know.
Please note that the information is subject to change at any given time due to rapidly changing circumstances.
ENTERING THE COUNTRY
Ukrainian nationals may enter Poland with:
- Biometric foreign passport
- National or Schengen visa
- Without a visa or a passport – in such a case, 15 days of legal stay might be provided
Ukrainian nationals coming from countries other than Ukraine may enter Poland with:
- Biometric foreign passport
- With national or Schengen visa, including Humanitarian and Poland Business Harbour (PBH) visa with free access to the labor market
IMMIGRATION FORMALITIES - ACT OF 12 MARCH 2022
Special regulation for Ukrainian nationals fleeing from Ukraine to Poland was issued by the Polish Parliament in the Act of 12 March 2022. It applies to individuals of Ukrainian citizenship who lived in Ukraine and entered Poland after February 24, 2022 from Ukraine (directly or indirectly).
To be granted benefits from the Act of 12 March, individuals need to register their stay by applying for a PESEL number. If their entrance to Poland was registered by the Polish Border Guard – staying is considered to be legal already. However, it is worth individuals verifying their status with the local authorities.
The benefits of the Act of 12 March include:
- Legal stay in Poland: legal stay in Poland for 18 months, starting from February 24, 2022. To be granted a legal stay for 18 months, a person needs to present proof of the arrival in Poland (this includes a passport stamp) issued by Polish Border Guards and verified in proper Urząd Miasta (Town Hall) or Urząd Gminy (Municipal Office) within 90 days of arrival.
- Access to public benefits: including access to the public healthcare system, medical services, “e-receipt” (electronic prescriptions from doctors), the possibility to create a secure digital identity (profil Zaufany), and to get a unique identity document as part of the Obywatel application.
- Ability to work and run a business: this includes access to the Polish labor market. Additionally, they can conduct private entrepreneurship (jednoosobowa działalność gospodarcza) in Poland. It is necessary to register all entrepreneurships in Poland.
How to apply for a PESEL number?
The application for granting a PESEL number to a citizen of Ukraine must be submitted in a County Hall “Urząd Gminy” or Town Hall “Urząd Miasta”.
- Fill out the PESEL form for you and for your family members who came to Poland.
- Prepare a document with a photo confirming your identity such as: passport, ID Card, Pole's Card, or any other document enabling identification.
- Take a photo (the same requirements as for visa or passport), note that Urząd Gminy or Urząd Miasta may provide the possibility of taking such photo free of charge.
- Submit the application in the nearest Urząd Miasta or Urząd Gminy.
To find the nearest Urząd Miasta or Urząd Gminy use this search tool: https://www.gov.pl/web/gov/sprawdz-gdzie-zalatwisz-swoja-sprawe
Get the form - https://www.gov.pl/attachment/a7e7c9ea-e6d9-41e8-a6a1-1a7452cef242
RECEPTION POINTS NEAR POLISH BORDERS
If you are arriving on your own and you need immediate assistance, please go to one of the reception points
| City | Address | Link |
|---|---|---|
Dorohusk |
Palac Suchodolskich Gminny Osrodek Kultury i Turystyki, ul. Parkowa 5, 22-175 Dorohusk | Map |
| Dothbyczow | Przygraniczne Centrum Kultury i Rekreacji, ul. Spotdzielcza 8, 22 - 540 Dothbyczow | Map |
| Horodto | Zespot Szkot w Horodle, ul. Pitsudskiego 58, 22 - 523 Horodto | Map |
| Lubycza Krolewska | Skola Podstawowa w Lubyczy Krolewskiej (zaplecze hali sportowej), ul. Jana III Sobieskiego 5, 22 - 680 Lubycza Krolewska | Map |
| Korczow | Swietlica, Korczowa 155 37-552 Korczowa | Map |
| Medyka | Hala sportowa - Medyka 285, 37-732 Medyka | Map |
| Krowica Sama | Szkola Podstawowa w m. Krowica Sama 183, 37-625 Krowica Sama | Map |
| Ustrzyki Dolne | Była Szkola Podstawowa w Lodynie, Lodyna 41, 38-700 Ustrzyki DolneM | Map |
| Warszawa | Jagiellonska 57, 03-301 Warszawa, Polska. | Map |
RECEPTION POINTS ACROSS THE COUNTRY
City |
Address |
Contact |
Leaflets/Posters to print |
KRAKOW
|
Main Railway Station (at the entrance to the fourth platform from the ticket offices) |
Round-the-clock hotline: +48 12 210 20 02 From Monday to Friday from 8:00 a.m. to 4:00 p.m. - helpline for foreigners on the legalization of stay and work: +48 12 210 2020 |
Emergency Information Line |
WROCLAW |
Railway Station Wroclaw Główny, Wroclaw 105 Piłsudskiego |
Hotline:
|
Registration Center |
GDANSK |
Temporary Railway Station Gdańsk Główny (next to the renovated main station building), Gdańsk, Podwale Grodzkie 1 |
Hotline: +48 734 117 307 | Registration Center |
WARSAW |
Dworzec Wschodni (main hall), Warsaw, 20 Kijowska str. |
Hotline: 987 |
Help for Ukrainian Citizens |
|
Dworzec Zachodni (Passenger Service Point), Warsaw al. Jerozolimskie 142 |
||
|
Pałac Kultury i Nauki (entrance from the Central Railway Station, in the courtyard), Warsaw Plac Defilad 1 |
||
LODZ |
Łódź Fabryczna Railway Station (behind the ticket offices on the way to the platforms), Łódź |
|
|
|
Łódź Kaliska Railway Station (main hall between the ticket offices and the exit to the platforms),Łódź |
|
|
BIALYSTOK |
Railway Station, Bialystok str. Kolejowa 9 |
|
|
BYDGOSZCZ |
Main Railway Station, Bydgoszcz, 7 Zygmunta Augusta |
Hotline (Ukrainian and Russian) Hotline (Polish language) open around the clock
+48 52 587 27 71 |
|
LUBLIN |
Railway Station, Lublin pl. Dworcowy 1 | Hotline open daily (from 7.00 a.m. to 6.00 p.m.)
|
Infoline |
CHELM |
Railway Station Chelm |
Hotline open daily (7am-6pm):
|
|
GORZOW WIELKOPOLSKI |
Railway Station (waiting room), Gorzów Wielkopolski 1 Dworcowa. |
Hotline: +48 95 785 18 59 |
|
ZIELONA GORA |
Railway Station (main hall), Zielona Gora |
Hotline: +48 95 785 18 59 |
|
RZESZOW |
|
Hotline: +48 800 100 990 |
|
KATOWICE |
Railway station (main hall at the ticket offices), |
Hotline: +48 32 606 32 32 (Mondays, Wednesdays, Thursdays and Fridays – from 7.30 to 15.30, Tuesdays – from 7.30 to 18.00) |
|
KIELCE |
Bus Station, Kielce 12 Czarnowska |
|
|
OLSZTYN |
Railway Station (hall), Olsztyn plac Konstytucji 3 Maja 1 |
|
|
POZNAN |
Railway Station Poznań Główny (level 1, opposite to the ticket offices), Poznań 2 Dworcowa Street |
Hotline (active from February 28): +48 61 850 87 77 (from 8 a.m. to 8 p.m.) |
|
SZCZECIN |
Railway Station (main hall), Szczecin 2 Krzysztofa Kolumba |
Hotline: +48 91 430 30 33 |
|
OPOLE |
Dworzec PKP/PKS, pl. Dworcowy 1 |
|
|
COVID-19 DOCUMENTATION
According to Polish law, travelers coming from Ukraine do not need SARS-CoV-2 tests.
TRANSPORTATION
TRAVEL TO POLAND
A Free train is available and moving people from Lviv straight to Poland:
In Przemysl, you can take an IC or TLK train to Krakow/the other Polish city. Passengers with a Ukrainian passport or ID card are exempt from rail ticket changes in Poland.
TRAVEL WITHIN POLAND
Trains, trams and buses in cities like Krakow, Wroclaw, Poznan, Krakow, Szczecin, Tricity (Gdansk, Gdynia, Sopot), Lodz and Warsaw are free.
Polish Railway
For trains marked TLK, IC, KM, KW, KS, ZTM, SKM, KD, Arriva, Polregio and ŁKA, free tickets are distributed at train stations in Poland.
Free Buses: Lublin PKS, Łódź Kaliska PKS, Krakow MDA, Poznan PKS, Wroclaw PKS
FLIXBUS - free transportation via Flixbus.
To use public transport for free you need to present your passport (with a stamp showing your border crossing date) or other document confirming your Ukrainian citizenship.
Transportation in big cities
JAK DOJADE - portal and phone app where you will find an easy way to get from location A to location B. All you need is to choose the city, add an address, and the portal will find the easiest route. It will provide you with a map to locate your bus/ train/ tram stop with no problem. Available in Polish and English.
PKP - Polish State Railways - find the best train connection and buy tickets. Available in Polish, English, Russian and German.
Driving services are also available in Poland. Additionally, with Bolt, you can easily rent electric scooters and order food with Uber.
Car Insurance
PZU Insurance Provider has decided to finance the cost of 30-day motor third-party liability insurance for cars of Ukrainian citizens.
Detailed information is available at: +48 22 505 15 63, Monday to Friday between 7:00a.m. and 9:00 p.m. and on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m.
The hotline is operated in Ukrainian.
ERGO Hestia insurance
Free of charge insurance will be provided for those coming from Ukraine, and it will be valid for 30 days.
The helpline is available at +48 58 766 34 04, operates 24/7, and is staffed by Polish and Ukrainian speakers.
HEALTHCARE
MEDICATIONS
It is possible to buy prescription medication in Polish pharmacies. Additionally, a pharmacist can also write a prescription if medically necessary. Please bring your identification document and help the pharmacist with translation, if needed.
PRESCRIPTION DRUGS
All you need to get a prescription is your passport number.
DENTAL SERVICES
Dentysci Ukrainie is a service where you will find dental care, free of charge. Their website provides information in Ukrainian and an interactive map of all the clinics.
COVID-19 VACCINES
It is possible to receive a COVID-19 vaccination in Poland. To receive one, you must first obtain a referral from a family doctor. Please see more information here: https://www.gov.pl/web/szczepimysie/e-skierowanie-na-szczepienie-dla-cudzoziemcow or try directly one of the vaccination centers.
PSYCHOLOGICAL HELP
Free psychological helplines:
Free helplines |
Contact details |
ENG |
UA |
RU |
PL |
HELP Psychotherapy Center |
tel. 720 826 806 and 790 626 806 |
X |
|
|
X |
Polish Migration Forum |
tel. 669 981 038, the telephone works on Mondays from 4:00 p.m. to 8:00 p.m. on Wednesdays from 10:00 a.m. to 2:00 p.m. and on Fridays from 2:00 p.m. to 6:00 p.m. |
|
X |
X |
|
Damian Medical Center |
tel. +22 566 22 27, from March 1 the telephone is available 7 days a week from 8:00 a.m. to 8:00 p.m. |
|
X |
|
|
Crisis Intervention Center in Krakow |
tel. 12 421 92 82 - people in need of support can also benefit from psychological assistance directly at the Center's headquarters at ul. Radziwillowska 8b in Krakow |
|
|
|
X |
Foundation for Psychological Assistance and Social Education Together |
registration by phone: +48 733 563 311 and e-mail: [email protected] |
|
X |
|
X |
Psychological Harbour |
tel. 533 300 999, e-mail: [email protected], online or stationary meetings in Warsaw |
X |
X |
|
X |
Children's Helpline of the Ombudsman for Children |
tel. 800 12 12 12 |
|
X |
X |
X |
CALMA Therapy Clinic |
the assistance in person in Gdansk, by phone or online, also psychiatric consultations with a prescription for the necessary drugs, telephone: +48 660 198 321 (Mon-Fri 9:00 a.m. to 8:00 p.m.), e-mail: [email protected] |
X |
|
|
X |
HEALTH INSURANCE
Ukraine citizens can use the Polish National Healthcare system, including a family doctor, a specialist clinic, or a hospital, free of charge.
This applies to all Ukrainian citizens who have a certificate issued by the Polish Border Guards or a passport stamp in the travel document. See more here.
Zapytaj lekarza - "Ask a doctor" service
On-line consultation with doctors in Ukrainian, free of charge. Get advice, prescriptions, medication.
Free medical care
Consultations for people from Ukraine are free.
BANKING
Below are the banks in Poland
Santander
- Passport / UA ID Card / Visa (D or C) / Residence Card / Temporary Identity certificate
- Statement on crossing the border after February 23, 2022
No fees until 31 May 22
Getin Bank
- Passport / Residence Card
- Individual Tax Payer Number
No fees until 31 May 22
ING
- Passport / Polish or Schengen visa / Temporary residence card
- Statement on crossing the border after February 23, 2022
No fees for 12 months
PKO
- Residential address
- Polish Phone number
No fees for 12 months
Waived fee for a quick transfer to Kredobank and for ordering a foreign transfer to any bank in Ukraine.
SCHOOLS
Pupils from Ukraine in the age of compulsory schooling (7-18 years of age) will be admitted to public schools and provided with care and education. Admission to schools is possible during the entire school year. The determination of which level of education will be continued is based on the sum of completed years of schooling abroad.
The admission of students coming from abroad is regulated at the statutory level. The legal basis of the student's stay in Poland is not essential in this process.
Foreigners who do not speak Polish can participate in additional classes in the Polish language.
Helping Ukrainian IT Professionals Find Work Opportunities with EPAM in Poland
As a company with more than 14,000 Ukrainian team members, EPAM understands the challenges faced by millions of Ukrainians, and the hurdles ahead. If looking for your next work opportunity is one of them, we are ready to support you.
FREE TRANSLATION SERVICES
Here are free translation helplines:
- +48 663 656 424
- +48 505 483 177
- +48 693 706 200
- +48 796 446 032
- +48 571 274 471
PHONE SERVICES
If you want a Polish phone number, SIM cards are available at most convenience stores, e.g., Zabka. You must register the card using your ID number or passport number – you can do this either in stores or at the provider’s location (Play, Orange, etc.). Additionally, cards are being distributed for free at the reception points. The representatives will help you set it up.
Example of offers available:
T-mobile offers a special bundle of 300 free minutes (redeemable for SMS) to Ukraine, 10 free gigabytes, and a 100-day extended account validity.
Orange Flex (prepaid) get Orange Flex APP. Users gain access to a package of international calls to Ukraine: 100 minutes for 30 days, 0 PLN. Enter the code UKRAINA in your Flex application.
EMERGENCY HOTLINES
- 112 - Emergency hotline
- 999 - Emergency medical Services
- 986 - Municipal Police
- 997 – Police
- 998 - Fire brigade
- 991 - Energy Emergency
- 992 - Gas Emergency
- 994 - Water Emergency Service
NEWS SERVICES IN UKRAINIAN
- Polish Radio
Polish Radio Program 1 (224 kHz) broadcasts services in Ukrainian daily after 10.00 and 17.00, and Program 3 - at 10.30, 14.30 and 18.30. Information is prepared and presented by journalists from the Ukrainian section of Polish Radio Abroad. - RMF Ukraine
RMF Ukraine is a radio station aimed at refugees fleeing war in Ukraine. The program is broadcast around the clock with special information services, providing in Ukrainian and English important and useful information for refugees. - Radio Rzeszow - news in Ukrainian are broadcast Monday through Friday at 9:00, 12:00, 16:00 and 18:00.
- Radio PiK - three-minute news in Ukrainian can be listened daily after the 12 o'clock news.
- Radio Katowice - news in Ukrainian at 8:00, 16:00, 17.30 and 22.00.
- Radio Olsztyn - broadcasts available at 99.6 MHz, Monday to Friday at 10.50-11.00 and 18.10-18.30 and on Saturdays. A half-hour magazine "From Sunday to Sunday" in Ukrainian appears every Sunday at 8.30pm.
- Radio Kielce - information in Ukrainian can be listened to at 12, 16 and 19:00.
- Radio Opole - news in Ukrainian are broadcast daily at 10.32, 12.32 and 15.32.
- Radio Wroclaw - broadcasts news in Ukrainian at 9 am and 3 pm.
- Radio Gdansk - daily news service in Ukrainian 'Wiadomości Ukraińskie' at 10:07 and 17:07. The news are prepared by journalists from Ukraine.
- Radio Koszalin - news in Ukrainian is presented after 12:00.
- Radio Szczecin - news in Ukrainian are presented on weekdays at 10:00 and 16:00 o'clock, and at weekends at 13:00
OTHER INFORMATION
Polish Government site with guidelines for Ukrainian people:
Other helpful websites:
- Help for Ukraine - follow the steps on the website to receive help according to your needs.
- Help for refugees coming from Ukraine - created by a group of volunteers, a complex source of knowledge.
- Granica group - knowledge and help base.
- UA Help
Click ANOTHER Country to Read Our Latest Information and Updates
Please note that the information is subject to change at any given time due to rapidly changing circumstances.
Information varies by country.
Information for additional countries will be listed soon.
LEGAL STATEMENT
All information provided on this website directly by EPAM or its affiliates or employees is deemed reliable at the time of posting but is not guaranteed to be accurate. None of the information provided on this website by third-parties is verified for accuracy. None of the information provided on this website constitutes legal advice, medical advice, or immigration advice and is provided solely for your information and to assist you to locate resources where you can obtain such advice. EPAM is not responsible for the content provided by third parties, the security of third party websites or links to those websites, or any typographical errors, misinformation, or misprints. Some third party websites linked to from this website are not secure and any information transmitted by you to the third party website can be intercepted and read. You should use such third party websites with caution and should not provide any information, including credentials or login information, to unsecure websites. All information is subject to change and EPAM is under no obligation to update information if it changes. Information is provided for personal, non-commercial use and may not be used for any other purpose.
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