Пропустити навігацію EPAM

IT Service Management Consultant (ITSM) Georgia or Remote

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IT Service Management Consultant (ITSM) Description

DESCRIPTION


Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.

If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!

What You’ll Do

  • Collaborate with the business and IT stakeholders to understand the business needs
  • Ability to analyze current state and provide vision for innovations
  • Design ESM framework
  • Collaborate with the architect and development team

What You Have

  • Understanding of development processes and frameworks
  • Knowledge of Agile (Scrum, SAFe)
  • Familiarity with UML, IDEF0, BPMN
  • Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
  • Skills in effective negotiation
  • English level – C1

We Offer

  • Outstanding career development opportunities with a transparent roadmap to accelerate your journey
  • Knowledge sharing within the community of the industry’s top professionals worldwide
  • Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
  • Free English classes with certified teachers
  • Competitive compensation, regular assessments, and salary reviews
  • Participation in the Employee Stock Purchase Plan
  • Flexible working schedule
  • Friendly team and enjoyable working environment
  • Bonuses for participating in the referral program
  • Relocation opportunities within our offices in 50+ countries
  • Social package – medical & family care
  • Five trust days a year (sick leave without a medical certificate)

About EPAM

  • EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow

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