IT Service Management Consultant (ITSM) Armenia or Remote
IT Service Management Consultant (ITSM) Description
Job #: 92524DESCRIPTION
Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.
If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!
What You’ll Do
- Collaborate with the business and IT stakeholders to understand the business needs
- Ability to analyze current state and provide vision for innovations
- Design ESM framework
- Collaborate with the architect and development team to ensure service offerings meet AMSL's quality and performance standards
What You Have
- Understanding of development processes and frameworks
- Knowledge of Agile (Scrum, SAFe)
- Familiarity with UML, IDEF0, BPMN
- Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
- Skills in effective negotiation
- English level – C1
We Offer
- Outstanding career development opportunities with a transparent roadmap to accelerate your journey
- Knowledge sharing within the community of the industry’s top professionals worldwide
- Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
- Free English classes with certified teachers
- Competitive compensation, regular assessments, and salary reviews
- Participation in the Employee Stock Purchase Plan
- Flexible working schedule
- Friendly team and enjoyable working environment
- Relocation opportunities within our offices in 50+ countries
- Bonuses for participating in the referral program
- Medical & family care programs, corporate and social events
About EPAM
- EPAM Armenia is a team of 900+ talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities
