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Senior Content Designer Remote

Senior Content Designer Description

We are seeking a Senior Content Designer to join our remote team.

As a blend of systems thinker, storyteller, and UX writer, you will create clear, helpful, and human product-content experiences. Reporting to a Director of User Experience Design, you will drive content strategy and design for transactional product communications, including push, SMS, email, CRM, and in-product messaging. You will utilize human-centered design methods to craft content solutions that address real customer challenges and business goals, ensuring a clear and compelling voice and tone across product areas and multi-channel communications.


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Responsibilities

  • Drive content strategy and approach for transactional product communications
  • Utilize human-centered design methods to design content solutions addressing customer challenges and business goals
  • Ensure a clear and compelling voice and tone across product areas and multi-channel communications
  • Use scalable frameworks to tackle structural problems with product content
  • Design content solutions to improve systems, overcome technical constraints, and reduce content debt
  • Partner across teams to improve accessibility, inclusion, readability, and translatability of product content
  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content

Requirements

  • Bachelor’s degree or equivalent experience in UX Content Design, Human-Centered Design, Content Audits and Analysis, Information Architecture, and Storytelling (not a Brand or Marketing role)
  • At least 3 years of professional experience as a UX content designer or content strategist, preferably in a digital product or app environment
  • A portfolio of work that demonstrates your skills
  • Applied understanding of human-centered design (HCD) practices and design thinking
  • Strong presentation and storytelling skills with the ability to communicate compelling rationale and narratives
  • Passion for travel and mission-driven work
  • A portfolio demonstrating expertise in content design
  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
  • Native-level US English fluency in UX writing for Web and/or native apps

We offer

  • Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
  • Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
  • Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
  • Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
  • Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
  • Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
  • Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
  • Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
  • Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

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