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Dynatrace Application Administrator Mexico

Dynatrace Application Administrator Description


Join EPAM as a Dynatrace Application Administrator.

In this role, you'll maintain the Dynatrace Environment, build and configure new monitoring capabilities, and work closely with the Observability team.

If you have at least 4 years' experience working with development/Operations teams, hands-on experience with Dynatrace and Splunk, and are Dynatrace Certified, we'd love to hear from you.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


  • Maintain the Dynatrace Environment with Best Practices and Standards
  • Build and configure new monitoring capabilities utilizing the Dynatrace platform
  • Work on developing and innovating best practices and processes used for supporting the Dynatrace platform
  • Assist with building out the knowledge base and documentation related to the Dynatrace platform
  • Work directly with the client application development and ECC teams
  • Ensure utmost quality of the service is delivered
  • Be technically sound in admin and operational activities of Dynatrace Platform
  • Work with users and customers to document and strategize for process improvements


  • At least 4 years' experience in working with development/Operations team
  • At least 4 years’ hands-on experience on Dynatrace, Splunk and good knowledge on any other monitoring tools
  • Experience in Dynatrace production administration, application team onboarding, Dashboard & report creation, problem and alert customization and automation
  • Good working knowledge in Dynatrace integration with tools like Servicenow
  • Good knowledge in alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles
  • Good understanding of SDLC, CI/CD, and building deployment pipelines on the cloud
  • Knowledge on Windows and Linux OS, infrastructure and platform management, networking, AWS, IT troubleshooting, automation, microservices, Advanced AI Ops implementation, and data analytical skills would be a value add
  • Understanding of the application and web security controls, TCP/IP concepts, firewalls, and database preferred
  • Experience in tools such as JIRA, Confluence, ServiceNow, Other monitoring tools etc
  • Flexible with working hours based on the service requirement
  • Excellent communication (written and spoken) skills
  • Dynatrace Certified Associate is required. Dynatrace Professional Certification is a plus

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills


  • By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy