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Senior IT Service Manager [office attendance required 2 times a week] Lisbon, Portugal

Senior IT Service Manager [office attendance required 2 times a week] Description


Our client is a multinational universal bank and financial services holding company.


  • Ensure that all continuity and recovery exercises are planned, scheduled, executed and completed, as per head office and regulatory requirements
  • Publish and communicate continuity updates and exercise results to stakeholders
  • Set up a periodic review of various documentation, such as IT Continuity Plans, Disaster
  • Recovery Plans, Application Impact Analyses, and Business Impact Analyses
  • Handle critical incident triage calls, handle escalations with periodic communication to senior management
  • Perform Quality Assurance of Incident processing & logging according to ITIL standards
  • Supporting the IT L1 & L2 to achieve Incident SLAs and continual service improvement


  • Bachelor’s Degree in Information Technology/ Management Information System / Computer Science and related discipline
  • 7+ years overall experience in IT landscape
  • At least 2 years of experience in Incident Management & IT Continuity
  • Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support for a business within a fast-paced and competitive environment
  • Technical background in IT production (Good technical background OS and Java application architecture : Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache, load balancers, high availability setups)
  • Outstanding analytical skills
  • Exhibits effective written and verbal communication skills with all levels of management
  • Upper-Intermediate level of English, both spoken and written (B2+)
  • Advanced Reporting skills in MS Excel or BI report
  • High level of initiative, commitment and drive
  • Ability to work effectively under pressure and within short deadlines
  • ITIL Certification (Preferred)
  • Working experience in ServiceNow or equivalent ticketing tool

We Offer

  • Competitive compensation depending on experience and skills
  • Variety of projects within one company
  • Being a part of a project following engineering excellence standards
  • Individual career path and professional growth opportunities
  • Internal events and communities
  • Flexible work hours