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Lead Usability Specialist Zurich, Switzerland

Lead Usability Specialist Description

Job #: 92606

ABOUT THE ROLE



As a Lead Usability Specialist at EPAM Global Research Institute / Research & Insights practice, you'll embody a unique intersection of deep technical expertise, user-centered design acumen, and user research skills. We prioritize developing transformative products and services that are not only innovative but also intuitive, accessible, and easy to use. Your role will be integral to our mission of delivering user-centric experiences across a diverse range of platforms and sectors.

Our Research & Insights team is a multidisciplinary hub of experts situated in Europe, committed to influencing product strategy and design through actionable user insights. By implementing both standard and innovative UX research methods, we drive design decisions and strategic orientations that cater to both local and global markets.

Responsibilities

  • As a successful candidate, you will:
    • Lead and execute user research projects from scoping to delivery, using methods like interviews, surveys, usability tests, and data analysis
    • Advocate for the user throughout the design and development process, translating research insights into actionable recommendations
    • Use UX tools such as Figma and Sketch for prototyping, wireframing, and high-fidelity designs
    • Analyze user interactions and behaviours through metrics and KPIs, using analytical tools to inform and influence design decisions
    • Collaborate closely with UX/UI designers, business analysts, product managers, and developers to implement and iterate on design solutions
    • Communicate research findings and design rationales effectively across various audiences, from team members to executives
    • Mentor junior staff in user research methodologies and design best practices
    • Stay up to date with research & UX trends, tools, and technologies, actively participating in continuous learning and professional development
    • Contribute to the team's knowledge base by publishing articles, whitepapers, or presentations on usability engineering and user research methodologies

Requirements

  • Bachelor’s or Master's degree in Human-Computer Interaction, Cognitive Psychology, Design, or a related field
  • 5 years of professional experience in usability engineering, user research, and/or UX design, preferably in an agency with diverse projects
  • Fluent in both German and English (at least C1 level)
  • Proficiency in standard research methodologies like interviews, surveys, usability testing, and A/B testing
  • Strong portfolio showcasing a range of research projects, preferably in a variety of sectors
  • Excellent communication and presentation skills, particularly when explaining insights and ideas to non-technical stakeholders

Nice to have

  • Experience in Accessibility, experience in the banking sector

We Offer

  • Competitive compensation depending on experience and skills
  • Knowledge-sharing across EPAM's global Tech Communities
  • Unlimited access to LinkedIn learning solutions
  • Relocation support as per EPAM relocation policies
  • EPAM Community with regular corporate and social events
  • Career growth, performance and compensation reviews
  • EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
  • EPAM Switzerland was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • For this position, we are able to consider applications from the following:
    • Swiss nationals
    • EU/EFTA nationals
    • Third-country nationals based in Switzerland with an appropriate work permit
    • Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits

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