IT Service Management Consultant (ITSM) Latvia or Remote
IT Service Management Consultant (ITSM) Description
Job #: 92530DESCRIPTION
Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.
If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!
What You’ll Do
- Collaborate with the business and IT stakeholders to understand the business needs
- Ability to analyze current state and provide vision for innovations
- Design ESM framework
- Collaborate with the architect and development team to ensure service offerings meet AMSL's quality and performance standards
What You Have
- Understanding of development processes and frameworks
- Knowledge of Agile (Scrum, SAFe)
- Familiarity with UML, IDEF0, BPMN
- Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
- Skills in effective negotiation
- English level – C1
We Offer
- Salary range 5000-7200 EUR gross, based on your experience and interview results
- Outstanding career development roadmap to accelerate your journey
- Engineering community of industry’s top professionals
- Certification and mentoring programs, training, and unlimited access to LinkedIn Learning
- Innovative solutions delivery to the world’s industry leaders
- Regular assessments and salary reviews
- Bonuses for participating in the referral program
- Flexible schedule and opportunity to work remotely from any place in Latvia
- Friendly team and enjoyable working environment
- Relocation within offices in 50+ countries with throughout support for you and your family
- Four trust days a year (sick leave without a medical certificate)
- High-quality medical services in terms of corporate health insurance
About EPAM
- As consultants, designers, architects, engineers and trainers, at EPAM we focus on building long-term partnerships with our customers, enabling them to reimagine their businesses through a digital lens. We help our customers become faster, more agile and more adaptive enterprises, by delivering solutions through best-in-class engineering, strategy, design, consulting, education and innovation services
