IT Service Management Consultant (ITSM) Kyrgyzstan or Remote
IT Service Management Consultant (ITSM) Description
Job #: 92527DESCRIPTION
Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.
If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!
What You’ll Do
- Collaborate with the business and IT stakeholders to understand the business needs
- Ability to analyze current state and provide vision for innovations
- Design ESM framework
- Collaborate with the architect and development team to ensure service offerings meet AMSL's quality and performance standards
What You Have
- Understanding of development processes and frameworks
- Knowledge of Agile (Scrum, SAFe)
- Familiarity with UML, IDEF0, BPMN
- Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
- Skills in effective negotiation
- English level – C1
We Offer
- Outstanding career development opportunities with a transparent roadmap to accelerate your journey
- Knowledge sharing within the community of the industry’s top professionals worldwide
- Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
- Free English classes with certified teachers
- Competitive compensation in USD, regular assessments, and salary reviews
- Bonuses for participating in the referral program
- Flexible schedule and opportunity to work remotely from any place in Kyrgyzstan
- Friendly team and enjoyable working environment
- Relocation opportunities within our offices in 50+ countries with throughout support for you and your family
- Six trust days per year (sick leave without a medical certificate)
- Corporate and social events
About EPAM
- EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, customer collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities
