Lead Salesforce Functional Consultant Greece
Lead Salesforce Functional Consultant Description
Job #: 92465
We are looking for a Lead Salesforce Functional Consultant to make the team even stronger.
#LI-IRINABENKO
#LI-IRINABENKO
Responsibilities
- Define the scope and project size
- Drive projects using Agile Methodologies
- Facilitate requirements workshops, gather and analyse requirements and obtain sign-off
- Map AS-IS and TO-BE processes
- Create epic, user stories for Salesforce Engineers including Salesforce design suggestions
- Work with our QA team by reviewing use case tests and testing outputs to ensure that the solution meets the requirements
- Support stakeholders and business units through UAT, and triage bugs
- Help Salesforce engineers perform root cause analysis
- Provide Train-the-Trainer and functional documentation and sessions
- Support projects through post-go-live & hyper-care activities
Requirements
- Proficient CRM B2B process excellence experience (sales, onboarding, offboarding) and process mapping skills
- 5+ years working on the Salesforce.com Platform
- Salesforce Business Analyst Certification
- Salesforce Sales Cloud Certification
- Experience with agile methodologies (e.g. Scrum)
- Experience using process design tools (e.g. Signavio)
- 3+ experience in implementing onboarding and offboarding processes, KYC and compliance
- Team player (easy & respectful communications, shares responsibilities for the team overall success)
- Communication skills
- Organizational skills & self-management
- Ability to quickly learn & adapt to new situations
- Creative problem-solver with the ability to work with a blank slate and inspire others
- Respond constructively and calmly to shifting priorities, demands, and timelines
- Upper-intermediate or higher English level, both spoken and written (B2+)
Nice to have
- Salesforce Administrator Certification
- Consulting experience in the retail industry/e-commerce
- Jira, Google Suite (eg. Docs, Sheets and Slides)
- Good functional understanding of the key Salesforce CRM Platform capabilities
We Offer
- For you:
- Paid annual vacation
- Paid sick leave days
- Private health insurance
- Stable income
- Meal and home office compensation
- For your comfortable work:
- Remote and hybrid work opportunities
- Corporate laptop
- Possibility to work on your own device
- Free licensed software
- Relocation opportunities
- Free wellbeing activities
- For your growth:
- Possibility to create a Personal Development Plan from the first day in the company
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Free access to internal and external e-Libraries
- Certification opportunities
- Language courses
- Internal technical and non-technical communities
- Possibility to contribute in internal, opensource products
About EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential. EPAM is committed to providing our global team of 61,600+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence
