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System Operations Support Guadalajara, Mexico

System Operations Support Description


Systems Operations Support

Are you passionate about leading strategic initiatives and making a profound impact on projects? As an SRE at our company, you'll have the opportunity to work with a dynamic and supportive team on diverse, high-impact projects for some of the world's biggest brands. This is your chance to contribute to a thriving IT environment and further your career. Apply now to learn more about this exciting opportunity.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


  • Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours
  • Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems
  • On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours
  • Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution
  • Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required
  • Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner
  • Deployment: Deploy patches and full-stack updates into production, ensuring seamless operations
  • Disaster Recovery Testing: Lead regular disaster recovery testing and improve the process continually
  • Innovation: Play an active role in proposing innovative technologies, tools, and approaches to improve processes and solve business problems


  • Intermediate SQL: Proficiency in MS SQL databases
  • Scripting: Intermediate knowledge of PowerShell or C#
  • Troubleshooting: Strong troubleshooting skills
  • Technical Experience: Hands-on experience in creating, improving, supporting, and releasing technical solutions, preferably in a Microsoft environment
  • Coding Skills: Understanding of object-oriented programming language coding principles
  • Technical Stack: Experience with RESTful services, SQL databases, AMQP
  • CI/CD: Familiarity with CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
  • ITIL: Understanding of ITIL processes

Nice to have

  • Reactive Programming: Experience with ReactiveX
  • Programming Languages: Knowledge of Python, Scala, or Go programming languages
  • Reporting Tools: Experience with reporting tools like JasperReports, DynamicReports, or QlikView
  • Complex Environments: Experience working in complex environments with multiple dependencies
  • Monitoring Tools: Familiarity with monitoring tools such as Grafana, Victoria Metrics, SolarWinds, and Elasticsearch

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills


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