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Business Analyst, Salesforce India or Remote

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Business Analyst, Salesforce Description

Job #: 74868
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


We are currently looking for Salesforce Business Analyst in India for our offices in multiple locations & Remote working.

We are looking for experienced Business Analysts to work on critical application & product development. You'll be a part of a modern, lean, self-governing engineering teams.


  • Work with clients and end users to gather, understand, and define business requirements
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
  • Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
  • Ability to work in agile mode, participate in all agile ceremonies and represent the business function
  • Ability to communicate effectively to both technical and business communities
  • Have worked on Jira and Confluence


  • 3 + year experience in requirement gathering and business solution as Business Analyst in any domain
  • Bachelor's degree in IT or Computer Science/BTech/MTech/MCA/Bsc(IT)
  • Experience using Salesforce or similar CRM Products to develop client or business solutions
  • Must have Salesforce Configuration and Admin knowledge
  • Hands on experience in Salesforce Reporting and Dashboards
  • Must have experience of at least 2 years salesforce implementation either of Sales/Service/CPQ/Experience/Financial Services/Marketing /Health cloud implementation
  • Strong analytical skills, excellent verbal and written communication skills and the ability to interact professionally with a diverse group, with Solution Architects, Technical Leads, Project Managers
  • Strong organizational skills
  • Excellent/demonstrated written and oral communication skills
  • Effective interface with middle and senior management
  • Produce quality work under time constraints
  • Ability to work independently at the highest level in all phases of product development
  • Uses independent judgment to identify problems and provide solutions
  • Must be a self-starter with great initiative and drive
  • Good to have Salesforce Admin Certification and one Consulting Cloud Certification (Sales/Service/Community/Health Cloud)
  • Having hands on experience in Salesforce Data Loader, workbench and other SF tools

Nice to have

  • Salesforce Admin Certification

We offer

  • Opportunity to work on technical challenges that may impact across geographies
  • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
  • Opportunity to share your ideas on international platforms
  • Sponsored Tech Talks & Hackathons
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate to any EPAM office for short and long-term projects
  • Focused individual development
  • Benefit package: Health benefits, Retirement benefits, Paid time off, Flexible benefits
  • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)