Cloud Support Engineer (Platform - JA) Tokyo, Japan
Cloud Support Engineer (Platform - JA) Description
Job #: 66486
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
EPAM Systems provides support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Tokyo, Japan. Cloud Support Engineer/Developer Tools Specialist will provide support for Cloud Platform products, solutions and APIs, including App Engine, Cloud SQL, Cloud Functions and others.
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_TG
DESCRIPTION
EPAM Systems provides support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Tokyo, Japan. Cloud Support Engineer/Developer Tools Specialist will provide support for Cloud Platform products, solutions and APIs, including App Engine, Cloud SQL, Cloud Functions and others.
We Value
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_TG
Responsibilities
- Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
- Provide technical assistance and support as part of a global support organization. Agents must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
- Work closely with engineers and product managers to improve the product and make our customers successful
- Follow notification and escalation procedures
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Requirements
- Proficient in at least one of Java, Python, PHP, Go or Node.Js
- Understanding Cloud technology such as AWS, Google Cloud, Azure
- Comfortable working on Linux-based systems
- Comfort and experience using SQL (any dialect) to extract and manipulate data
- Hands on experience with web protocols (HTTP, TLS, etc.)
- Experience with services API development as well as creating REST and JSON APIs
- Ability to read and understand code and able to write code samples to reproduce customer issues
- Strong troubleshooting skills including the ability to read and understand logs and stack traces
- Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
- A strong sense of business ownership and customer focus
- Native or fully fluent Japanese communication
- Business level English communication (reading/writing/speaking)
Nice to have
- Understanding software development lifecycle
- Experience with CI/CD environment
- Experience with deployment tool such as Jenkins
- Experience with Platform-as-a-Service (PaaS)
- Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
We offer
- Unique opportunity to work for challenging projects in a multinational team
- Competitive compensation depending on experience and skills
- Regular assessments and salary reviews
- Free English classes and unlimited self-service trainings
- Friendly team and creative atmosphere
- Flexible working schedule
- Corporate and social events
