Пропустити навігацію EPAM

Senior IT Support Analyst Krakow, Poland

Senior IT Support Analyst Description

Job #: 66047
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


Currently we are looking for a Senior IT Support Analyst for our Krakow office. We are supporting Employment Contract or B2B, depending on your preferences.

You'll be working with the Application Support team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.


Our client is one of the largest investment banks in the world.


  • Be responsible for providing hands-on production support of Corporate Center business aligned applications
  • Govern production support execution as aligned to existing ITIL framework
  • Follow effective and efficient operational policies, processes, and procedures
  • Ensure all forms of workload are managed in line with established processes and procedures
  • Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
  • Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • Possess strong verbal, writing and communication skills
  • Have a strong ability to solve complex issues


  • Good working knowledge with UNIX/LINUX, Windows, RDBMS, PL/SQL, Informatica, Autosys
  • Knowledge of Microsoft Azure and Machine Learning basics
  • Experience with monitoring solutions, preferably Netcool, AppDynamics or Splunk
  • Use of or knowledge of automation tools like Automation Anywhere or IPcenter is a plus
  • ITIL Certified or complete understanding of the ITIL Service Framework (incident, problem, release)
  • Experience in operating under a Global team environment
  • Proficient in using Service Now
  • Able to support multiple projects at any given time
  • Weekend support will be required on a rotational basis (follow-the-sun support model)

We offer

  • Team & working conditions:
    • Friendly team and enjoyable working environment
    • Engineering community of industry’s professionals
    • Flexible schedule and opportunity to work remotely
    • Relocation within our offices
    • Corporate and social events
    • Benefits package (health insurance, multisport, shopping vouchers)
  • Stable income:
    • Employment Contract or B2B
    • Regular assessments and salary reviews
    • Participation in the Employee Stock Purchase Plan
    • Referral bonuses
  • Career development:
    • Innovative solutions delivery and engineering excellence
    • Leadership development, career advising, soft skills and well-being programs
    • Certification (GCP, Azure, AWS)
    • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
    • Language classes on English and Polish for foreigners
  • Please note that only selected candidates will be contacted