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UX Researcher Boston, MA, USA

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UX Researcher Description

Job #: 53595
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are a motivated, self-starter who is passionate about Design and its various dimensions. You enjoy living by the your craft and developing user-centered solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a UX Researcher. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
  • Identify and communicate research goals, set research strategy, create and implement research plans and scripts
  • Lead a range of generative and evaluative research methods including contextual inquiry, card sorting, usability testing, heuristic analysis, A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
  • Synthesize research and provide insights to key team members to drive design decisions
  • Influence the integration of goals and research findings into development processes and KPIs
  • Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
  • Facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
  • Serve as User Research Lead for new business activities, presentations, and estimates
  • Influence and gather stakeholder requirements and contribute to their translation into innovative design
  • Identify and reconcile discrepancies in the application of user-interface styles, patterns and standards across product groups and propose ways to ensure compliance
  • Investigate and recommend new and emerging research methods, technologies, and process improvements
  • Deliver compelling presentations of research findings and recommendations that influence product and service design throughout the development lifecycle
  • Collaborate with cross-functional design teams on process, interaction design and flows
  • Present research findings and design work to internal teams as and clients
  • Organize and delegate work to other experience designers as appropriate and provide mentorship
  • Contribute to the life of the firm through thought leadership

What You Have

  • 10+ years of research and design experience (including hands on experience with design) software
  • Master's degree in Human Factors Engineering, Human Computer Interaction, Cognitive Psychology or Ergonomics, or related area
  • Strong ability to lead user research, testing activities and deliverables
  • Experience with Qualitative mixed methods research methodologies
  • Stellar verbal and written communication skills
  • Ability to create and tell stories both internally and to clients
  • Ability to lead cross-functional teams
  • Experience working on enterprise digital product development (applications and websites)
  • High-level knowledge of user experience design process
  • Strong ability to lead user research, testing activities and deliverables
  • Excellent ability to explain complex design decisions to experts and laypeople

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 191147539

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

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