Senior Account Manager Seattle, WA, USA
Senior Account Manager Description
Job #: 53418Description
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Account Manager. Scroll down to learn more about the position’s responsibilities and requirements.
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What You’ll Do
- Create business strategies to successfully achieve client business goals:
- Own a portfolio of Enterprise clients, driving revenue and margin growth as well as customer satisfaction. Key intersection point for our clients, internal teams and BU Heads / Sales Leads
- Align with EPAM Account Managers and Account Management Senior Leadership to co-develop / support Account plans and strategies for delivery, growth, and client satisfaction
- Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success
- Understand the intersection between technology, customers, and business
- Proven ability to navigate and leverage key partnerships to enrich client engagements
- Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps
- Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
- Develop and oversee delivery approaches:
- Work closely with project/program management to ensure successful delivery through an integrated delivery model
- Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
- Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
- Build successful relationships:
- Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
- Develop strong advocacy with key internal partner teams such as Delivery, Sales, Legal, Finance and Operations to accelerate growth velocity and margin
- Deliver on EPAM’s growth and performance objectives:
- Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
- Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
- Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals
What You Have
- 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
- Knowledge of technical platforms, business models, subject matter, and trends – with a general industry focus including Retail, Travel & Hospitality, Gaming, Fashion , High Tech industries
- Strong problem solving and creative thinking abilities
- Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
- Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
- Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills
- Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
- Strong interpersonal and communication skills
- Track record of leading teams
- Proven ability to manage client engagements under high stress to successful completion
- Sound business acumen; strategic skills; common sense
- Effectively manages up and down
- Strong negotiation skills
- Bachelor’s degree or higher
What We Offer
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- REQ #: 174227124