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Senior Application Support Analyst Westport, CT, USA

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Senior Application Support Analyst Description

Job #: 50504
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Application Support Analyst. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Perform on-boarding new FIX connections to customer’s trading system:
    • Acquire all technical documentation from counterparties (brokers, exchanges, vendors etc.)
    • Gain understanding of how new connections will integrate into customer’s trading workflows
    • Determine how to best configure the customer’s trading OMS leveraging both vendors provided configuration and OMS customization to both comply with counterparty FIX requirements and ensure business workflow goals are met
    • Coordinate with networking team and counterparties establishing the physical connectivity for both test and production connections
    • Perform certification testing with counterparties
    • Manage final release of the connection into production
    • Participate in progressive automation of connections certification and regression tests
  • Support of existing connections:
    • Investigating connectivity issues (both logical and physical) in production and test environments
    • Respond to connectivity-related tickets from end-users (production and testing environments)
    • Proactively monitor and obtain from counterparties updated specifications, re-certify connections as needed

What You Have

  • A degree in an associated field and/or other advanced certification along with significant experience
  • Practical knowledge of FIX protocol (order flow is a must). Hands-on skills of FIX logs analysis and troubleshooting
  • 3-5 years practical experience in on-boarding new and maintaining existing FIX trading connections with brokers and exchanges
  • Network understanding and technical troubleshooting skills in context of establishing physical connectivity for trading
  • Experience in performing gap analysis in the context of FIX specifications and producing technical specifications for FIX connectivity implementation
  • Experience in working directly with end customers/business and vendors, brokers, exchanges, production support and other teams
  • SQL knowledge
  • SDLC understanding and experience working in Scrum
  • DevOps mentality and scripting skills

Nice to have

  • .NET/C#
  • QA automation
  • Experience working in BA or QA role in area of capital markets, trading, FIX protocol

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

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